BCX, a subsidiary within Telkom Group, approached JustSolve to collaborate on establishing a Self-Service Portal (SSP) for their corporate clients who wanted a more convenient and efficient way to procure network services and solutions with minimal manual intervention.
JustSolve delivered a comprehensive web portal where BCX Account Managers can manage their clients, corporate clients can submit and track their IMACD requests, and a fully integrated system allows data and workflows to be synced and automated in real-time.
Enhance and expedite the BCX customer’s IMACD (Installation, Move, Add, Change, and Disposal) request process, which previously required up to 4 business days for handling by a BCX Account Manager.
Minimise time-intensive administrative tasks for BCX Account Managers by automating workflows, increasing data accuracy, and eliminating repetitive interactions.
Deliver a future-ready system designed for seamless integration with both the current BCX infrastructure and upcoming digital initiatives.
Implemented seamless SSO and Salesforce sync to automate workflows and ensure the portal aligned with BCX’s evolving digital landscape.
Customers gained the ability to log, track, and manage IMACD requests in real time, reducing turnaround time and easing pressure on Account Managers.
Deployed a serverless backend with geolocation accuracy, ensuring smooth operations, strong data integrity, and minimal need for manual oversight.
Customers submitted IMACD requests in minutes after automation and self-service replaced the previously manual 4-day process.
The SSP streamlined operations and freed up BCX Account Managers to focus on high-value work, improving both client experience and productivity.
Executive Manager, BCX
Through our partnership with JustSolve, we developed an application that allows the automatic creation of opportunities and tasks, speeding up the whole process, yielding faster turnaround times, and increasing customer satisfaction.
JustSolve built a robust and reliable solution for BCX by leveraging a combination of powerful tried and tested tools. We developed the frontend with Nuxt.Js, Vue.js and Vuetify, and built the backend with Microsoft Azure, Microsoft SQL and Azure AD B2C.
Using these tools allowed us to build a scalable, user-friendly and easily integrable solution that the business can continue to iterate on as their requirements for the solution expand.
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